Cancellation Policy

Dear Clients

24 HOUR CANCELLATION POLICY FOR APPOINTMENTS

Your appointments are very important to us at CJA Aesthetics.  Your appointment slot is reserved for you and, while we understand that sometimes schedule changes are unavoidable, we respectfully request that you give us at least 24 hours’ notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our standby list miss the opportunity to receive a service they have been waiting for.  We may also have bought materials specifically for your procedure. 

We will confirm your appointment with you 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. 

DEPOSITS AND CANCELLATION FEES

When you attend a CJA Aesthetics initial consultation, you will be asked to pay a deposit to secure your appointment for the full treatment when you decide to proceed.  This can be paid by card at the time of the consultation.

If you contact us by phone or email to book a follow up appointment (i.e. you do not attend the clinic for an initial consultation), you will be asked to pay a deposit online to secure your bookingYou will be sent an email specifying the amount of the deposit required (which will vary depending on the treatment).   The email will contain a link to our online deposit payment facility.

Once an appointment has been reserved for you, you will forfeit your deposit if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.

If you fail to give any notice at all that you will not be attending an appointment (i.e. a  ‘No show’), we reserve the right to charge up to 100% of the  service fee.  

For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time.   Failure to do so will result in the loss of your deposit.

This cancellation policy gives us the time to inform our standby clients of any availability and keeps our team members’ schedules filled.  Our aim is to provide you with an excellent level of service and our policies help us to achieve this.  Thank you for viewing and supporting our policies criteria.

APPOINTMENT CONFIRMATION EMAIL & TEXT

As a courtesy, we will call and confirm your appointment by email (5 business days in advance) and by text (24 hours prior to your appointment date). However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the loss of your deposit.

Thank you for your understanding,

Dr Chris Airey and the CJA Aesthetics Team

07500 722925

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